חברת החשמל
 

Israel Electric Corporation Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our App.
 
What personal information do we collect?
When registering on our App, as appropriate, you may be asked to enter your name, email address, phone number, contract and meter number or other details to help you with your experience.
 
When paying on our App, as appropriate, you may be asked to enter your email address, phone number, credit card information, identity number, contract and meter number or other details to help you with your transaction.
 
When applying for service on our App, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, identity number, contract and meter number, photo of the danger or hazard you wish to report upon (photo taken by the user), or other details to help you with your experience.
 
When do we collect information?
We collect information from you when you register on our App, pay your bill, apply for service, report a danger or hazard, or enter information on our App.

How do we use your information?
We may use the information to personalize your request for purposes such as follows:
      To allow us to better service you in responding to your customer service requests by eliminating data entry.
      To quickly process your transactions.
 
How do we protect your information?
 
Our App is scanned and reviewed on a regular basis for security holes and known vulnerabilities in order to make your visit to our App as safe as possible.
Server side: Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Our App holds a PCI standard certificate and all data is encrypted via Secure Socket Layer (SSL) technology.
 
On device: We keep your address, contract and meter number using private mode preferences.
 
What information do we share?
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. The only third-party we use is for security reasons as stated above, we use a gateway provider to process your transaction when paying your bill.

We do not use your personal information for tracking purposes.
 
Third-party links
We do not include or offer third-party products or services on our App.
We only refer to our Social Network page on Facebook, Twitter, YouTube. We don't share any information.
 
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below:
Israel Electric Corporation LTD
email: iecltd.mobile@gmail.com